No. Our treats are dehydrated raw at low temperatures for long periods of time, from days to weeks. But the temperature is not high enough cook the treats.

Yes, the temperature used to dehydrate the treats are not high enough to cook the bones. So the bones are still raw and safe for your dog to eat.

If stored in the freezer, they're good for up to 6 months. Our treats contain ZERO preservatives, so it is recommended that you store these in the fridge or freezer upon receiving them in the mail to ensure maximum freshness.

Please check your junk mail folder if you cannot find the order confirmation email. If you still can't find your email confirmation, just send us a message by clicking Contact Us below at the Quick Links section and we'll get back to you ASAP.

GrubSac is not responsible for lost, missing, or stolen orders. Once your package is dropped off at USPS or UPS, we have no control over it anymore. So please contact the shipping carrier for further instruction.

Processing time is the amount of time it will take until your order ships, and the time it takes is constantly changing. With the holiday season coming up, the shop has been more busy than usual, so processing times are longer. For the most up-to-date processing time, please check the banner at the top of our site.